In an exclusive interview with Nikhil Mahkani, a Technical Support Representative at triOS College, we explored his inspiring journey in the world of cybersecurity and technical support. Nikhil's path from being a passionate student to securing a full-time position in the industry is a perfect example of how dedication, skills, and the right guidance can shape a successful career.
The Beginning of Nikhil’s Journey
Nikhil’s journey began with a passion for cybersecurity. He was determined to continue his studies and sought out Canada as his destination for higher education. After exploring various colleges, Nikhil found TriOS College and was drawn to the curriculum, which seemed to align with his career goals. “I found the curriculum interesting, and that’s when I decided to enroll,” Nikhil shared.
From Internship to Full-Time Role
During his studies, Nikhil was presented with an opportunity for an internship, a crucial element of the program. It was through the encouragement and support of one of his instructors that Nikhil applied for a Technical Support Representative position at TriOS College. With a combination of solid technical knowledge and the experience gained from his internship, Nikhil impressed the interviewers and secured the position. “I was already familiar with the work environment, which made the transition to a full-time role much easier,” he said.
Having worked in technical support for over three years now, Nikhil has also gained valuable experience in programming and operations. His technical skills, along with his ability to troubleshoot effectively, helped him stand out during the hiring process.
The Importance of Networking and Skills
Nikhil’s advice for students aiming to land a full-time job, especially those without direct industry experience, is simple: focus on developing the necessary skills and network extensively. “In Canada, references play a huge role. Around 80% of the time, it's networking and references that help land a job,” he emphasized. He also advised students to attend job events—whether virtual or in-person—as they provide opportunities to connect with industry professionals and increase chances of finding a job.
Additionally, Nikhil stressed the importance of soft skills like communication, teamwork, and discipline, which are essential for success in technical support roles. “Mastering soft skills should be the first step for anyone starting a job,” he noted.
Overcoming Initial Challenges
When asked about the challenges he faced in the early days of his career, Nikhil acknowledged that one of the biggest hurdles was adjusting to the demands of the job, particularly when it came to troubleshooting. He shared how his training helped him overcome these challenges and how he would review his learnings after work to reinforce the skills he was acquiring. "It’s all about practicing and mastering your skills," he explained, “when you have a strong foundation, nothing seems difficult.”
Advice for Aspiring Cybersecurity Professionals
For students currently pursuing their studies or recent graduates, Nikhil’s advice is clear: “Reach out to employment specialists at your college for help with resumes and job search strategies. Also, ensure you have the necessary technical skills for the role you're targeting. Whether it’s technical support or cybersecurity, having a strong grasp of the required skills is vital.”
He also recommended that students take the initiative to apply for internships, as these can often lead to full-time roles, just as it did for him.
Conclusion
Nikhil Mahkani’s journey is a testament to the power of perseverance, the importance of networking, and the value of soft skills in building a successful career. His story is an inspiration to students and newcomers to Canada who are looking to make their mark in the cybersecurity and IT fields. With the right mindset, skills, and a willingness to learn, anyone can follow in Nikhil’s footsteps and find success in the competitive job market.
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